In-Chat Issue Reporter — one-tap, data-stripped support handoff
In-Chat Issue Reporter
A one-tap affordance in Kindo chat that turns "it broke" into a clean, data-stripped, user-approved support bundle — assembled automatically, reviewed by the user, sent to Technical Support in one click.
Status — Proposal / BuildDoc. Owner — Teka. Audience for approval — Bryan (Kindo CTO), for front-end access to ship feature PRs like this into the Kindo product. Drafted — 2026-06-05.
The problem — this week is the case study
When a user or client hits a bug in chat — a tool errors, or the assistant can't do what was asked — there is no clean path from "it failed in chat" to "support has what they need." Today it's manual: screenshot the error, paste it into Slack, relay it across teams, and reconstruct the context by hand. That's exactly how the Deloitte SailPoint and Swimlane issues moved this week — days of back-and-forth to assemble what the failing chat already knew.
The chat session already holds the diagnostic truth: the tool call, the arguments, the real error, the integration, the build. It just has no structured, privacy-safe way out.
The feature — the flow
The affordance. A small icon on any errored / failed assistant message ("Report this issue").
Auto-assemble. One tap gathers the issue context from the session: the tool name + argument shape, the error (class, HTTP status, and the provider's real validation message), the integration + build/version, the chat/session id, and a timestamp.
Data-strip. Before anything is shown, the bundle is sanitized — secrets, tokens, and sensitive values removed, diagnostic shape kept (see table).
User review + approval. The user sees exactly what will be sent, can redact or add more, and nothing leaves without an explicit Send to Support. Consent-first by design.
Route to support. Sending opens a Technical Support ticket (or posts to the support channel) with the sanitized bundle attached — support gets first-contact context instead of a screenshot.
What's captured vs. stripped
Captured (diagnostic) | Stripped / redacted (sensitive) |
|---|---|
Tool name + argument keys/types | Auth headers, bearer tokens, API keys, cookies |
Error class + HTTP status | Field values (redacted by default; user can opt-in) |
Provider's real validation message | PII — emails, names — unless user includes |
Integration name + build/version | Customer-identifying URLs (optional) |
Chat/session id + timestamp | Anything the user removes in review |
Why it matters
Faster triage — support gets the real error and full context on first contact, not a generic "400."
Privacy-preserving — data-stripped and user-approved; nothing sensitive leaves without consent.
Consistent intake — turns ad-hoc Slack relay into a structured, repeatable bundle.
Fewer round-trips — the loop that took days this week collapses to one tap + one approval.
Leverages work already shipped — the 📄 Private page and the new error-surfacing rule in 📄 Private page mean the bundle already carries the provider's true message.
Build plan
Prototype the flow + the data-strip/review UX in The Cloud (Studio App demo).
Show Bryan for approval.
On approval, get Teka front-end access and ship it as a Kindo front-end PR.
The ask to Bryan
Front-end access for Teka to integrate feature PRs like this directly into the Kindo product — starting with the In-Chat Issue Reporter as the first candidate.
Related: 📄 Private page · 📄 Private page · 📄 Private page · 📄 Private page
